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What you’ll learn to do: describe the three levels of management and the key skills needed by managers

In this section you’ll learn about top, middle, and first-line managers and the skills needed to be successful at these different levels.

The specific things you’ll learn in this section include:

• Differentiate between the functions of top managers, middle managers, and first-line managers
• Describe technical skills in relation to management
• Describe conceptual skills in relation to management
• Describe human skills in relation to management