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1. What is a Supply Chain and Why Should You Care?
Ben Neve
2. Creating Value for Customers
Francois Carrier
3. The Human Link: The Critical Role of Soft Skills in Supply Chain Management
Hugo Decampos
4. Purchasing: Finding and Working with Suppliers
5. Sustainable Business: Connecting People, Planet, and Profit
Shane Schvaneveldt
6. Good Business Decisions Start With Data
7. Planning Ahead
Evan Barlow
8. Planning Inventory
9. Business Process Management
10. Lean Thinking: Reducing Waste, Improving Flow
Evan Barlow and Shane Schvaneveldt
11. Creating Quality for the Customer
12. Getting Products to Customers
13. Managing Risks
14. Bringing it all together
Acknowledgements
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The Business Behind the Business: An Introduction to Supply Chain Management Copyright © 2025 by Evan Barlow, Francois Carrier, Hugo DeCampos, Benjamin Neve, and Shane Schvaneveldt is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License, except where otherwise noted.