51 When a Consultation Request Isn’t for IDA

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This page will focus on what happens if an ID determines a consultation request is not related to IDA. More information about ID services can be found elsewhere within this document. A detailed  SOP is also available in SharePoint.

In some situations you might find a consultation is not a good fit for IDA services. In those situations, refer faculty to the appropriate area of OTL as follows:

  • Urgent / Technical Help: OTL General phone line (801-863-8255) and OTL email
  • Canvas, Teams, Other Teaching Tools: OTL Lab webpage
  • OTL Events: Joseph Peterson, Technology Trainer Automation or via Teams
  • Existing Special Project or UFLC Build: Assigned ID
  • If unsure where to refer: Contact Seth Gurell, IDA Director or via Teams

License

IDA Procedures and Resources Copyright © 2024 by Utah Valley University. All Rights Reserved.